Frequently Asked Questions

What types of EV charging does Edison XFC offers?

We offer Extreme Fast-charging (XFC) experience to EV drivers with our proprietary fully Direct Current (DC)-coupled solution to deliver optimal charging rate up to 360kW or your EV’s peak charging rate, whichever is the limit. Not all EVs can charge at our connector’s maximum power level. For example, if your EV is not capable of a 360kW maximum charge, our charger will automatically supply the highest power level your EV can handle. Check your vehicle’s manufacturer manual to learn your EV’s capacity.

Our chargers are capable of charging all Combined Charging System (CCS) compatible EVs and Tesla’s with a CCS adaptor. Future chargers will come equipped with both CCS connector and North America Charging Standard (NACS) connector for all Tesla’s models and NACS equipped EVs.

The best way to locate an available XFC station is by using the Edison XFC App based on your current location. If you see a number in a circle, that indicates the total number of charging spots at the location. The green segment of the circle indicates the number of available chargers at the location. Click to view individual stations, then click on any station to access station details such as the cost to charge, power of charger, and connector type.

There are two ways to charge your EV at Edison XFC station:

  • The easiest way is to sign up or log in to your account on the Edison XFC App. Once you have selected a charging spot, plug in your EV and wait for the charger to initiate the connection (approximately 10 seconds). Once the connection is initiated, click on the “Start Charging” button at the bottom of the screen on your App. Please note that you would need to have an active payment method setup to start charging.

 

  • You can also charge your EV without an App. Simply plug in your EV and wait for the charger to initiate the connection. Once the connection is completed, choose the payment options with either a QR code or credit card payment system.
Yes. All of our chargers support simple payment methods such as credit card payment system or through a QR code.
You can stop a charging session at any time with your App OR the touch the “Stop” button on the screen of the charge dispenser.

The amount of kWh dispensed during a charging session will depend on a number of factors, including:

  • The voltage and current limit of your EV.

The amount of Power (kW) you receive is the product of Voltage (V) and Current (A). Both your EV and the charger have voltage and current limits. When you plug in, the charger matches your EV battery voltage (typically range from 200 – 900V) and delivers current. This current is limited by either the charger or the vehicle (whichever is lower). For example, if your EV battery has a voltage limit of 400V, the charger may deliver less than maximum rated power because the charger reached the maximum current limit of 350A, resulting in maximum of 140kW of power.

 

  • The current flow of the Charger

The flow of current from the Charger is limited by a few factors including: (i) the current limit of the charging cable, typically up to 350A for an air-cooled cable and up to 500A for the liquid-cooled cable, (ii) the number of EVs charging concurrently and sharing the power distribution at the particular charging station and (iii) the limitations of the Central Grid to meet the periodic surges in current demand at the station during peak hours of heavy utilization.

 

  • The “State of Charge” (SOC) of your EV.

Your “State of Charge” or put simply, how full your battery is? Batteries charge at the fastest when they are nearly empty (low SOC).

 

  • The duration of your fast charge.

As the battery fills up approaching 80% SOC, the charge rate slows down to maximize the battery’s longevity. Above 80% SOC and especially above 90% SOC, the charge rate will slow down significantly due to the built-in Battery Management System (BMS) of your EV.

 

  • The temperature of your battery.

Batteries don’t like to be too hot or too cold. In extreme weather (hot or cold), your charge rate will be slower. In moderate to cold conditions, your EV may provide the option to ‘pre-condition’ your battery in preparation of DC Fast-charging; please consult your owner’s manual for this option.

  • Avoid letting your EV battery gets too close to empty, ideally not below 10% SOC.
  • Stop the DC fast-charging session when your battery reaches 80% to better manage your time since charging rate will slow down significantly after 80% SOC.
    Preserve range by using
  • your EV’s regenerative braking, maintaining moderate driving speed or shutting down the ventilation and/or audio systems if needed.
If you cannot activate a charge with your card or the app, try disconnecting and reconnecting the connector and ensure that the connection is fully initiated before starting the charge.
Our App allows you to locate charging stations operated by ChargePoint, a roaming network partner and initiate charging with a single App. New roaming network partners may be added from time to time.